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How your subscription and extra usage work

Every Receptonic plan includes a monthly voice-minute allocation and a monthly addition of chat credits. You can choose monthly billing or yearly billing at the full 12-month price, with no annual discount.

Current subscription allowances

Example 1: Solo account with extra voice usage

A Solo customer has a £49 monthly subscription with 120 included voice minutes. They use the included 120 minutes and then buy 20 extra minutes at £0.45 per minute. This example excludes any separate phone-number, carrier, optional service or tax charges. Additional minutes are purchased through the available top-up process; the example does not mean every account automatically incurs an overage charge without a purchase or enabled top-up arrangement.

Example 2: Growth account with extra voice usage

A Growth customer has a £199 monthly subscription with 700 included voice minutes. They purchase 50 extra minutes at £0.30 per minute.

Example 3: Yearly billing

A Start customer chooses yearly billing:
  • Monthly equivalent: £89.
  • Annual subscription charge: 12 × £89 = £1,068.
  • Annual discount: None.
  • Included plan allowance: 240 voice minutes per month and 600 new chat credits per month, subject to the account’s billing-cycle allocation settings.
Yearly billing pays for the subscription in advance; it does not mean all monthly voice-minute allowances can be consumed as one unrestricted annual pool.

When unused balances carry forward

Chat credits and voice minutes are different balances. Standard paid subscription chat credits cannot be converted into voice minutes.

SMS and external channel costs

SMS, WhatsApp, phone-number rental and other connected channels may have their own usage rules and third-party charges. If a channel is enabled, check the applicable charges and the consumption shown in your dashboard before activating a live campaign. Do not assume an SMS uses the same billing unit as an AI chat reply.

Controlling spending

  1. Check your voice and chat balances regularly in the Receptonic dashboard.
  2. Pay attention to low-balance and usage alert emails.
  3. Purchase additional usage only when needed, or configure optional automatic top-ups if offered in your account.
  4. Check the cost of any rented number and connected carrier before using it.
  5. For questions about billing, email support@receptonic.com.
You can see the main subscription terms on the Cost Overview page.