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Phone numbers and calling charges

A telephone number lets customers reach your Receptonic AI receptionist. You may be able to provision a supported number or connect an existing business number through a compatible forwarding or telephony arrangement.

Are telephone numbers included in my subscription?

No. A subscription’s phone-number allowance refers to available number slots, not free telephone numbers. Number rental, forwarding, SIP/carrier services and related telecommunications fees may be charged separately. The number of slots is a technical limit; it does not guarantee that a particular country, area code or telephone number is available.

What could I be charged for?

Depending on your setup, charges may include:
  • A recurring rental fee for each provisioned telephone number.
  • Call forwarding charges imposed by your existing phone provider.
  • Carrier or SIP charges associated with inbound, outbound or transferred calls.
  • Optional number provisioning, verification or third-party services.
  • Voice minutes consumed by your AI assistant, including additional voice-minute purchases when needed.
Number prices vary by country, provider, number type and availability. Receptonic does not publish a universal rental price or promise a specific number cost. Confirm the displayed price or a written quotation before ordering a number or enabling a chargeable service.

Option A: Use a new number

  1. Sign in to your Receptonic dashboard.
  2. Open the phone-number or telephony section available in your plan.
  3. Review supported regions and any published rental or setup charges.
  4. Select and provision an available number after reviewing the price.
  5. Assign the number to your configured AI assistant and test incoming calls.

Option B: Keep your existing business number

You may be able to keep your current published number and forward calls to a Receptonic-compatible destination. This depends on your current telephone provider, call-routing configuration and any required destination number.
  1. Check that your current provider allows the necessary call forwarding or SIP connection.
  2. Confirm all carrier and forwarding fees with that provider.
  3. Configure your Receptonic assistant and routing destination.
  4. Test inbound calls, appointment booking and any requested human transfer.
  5. Keep the forwarding arrangement under review, especially if call volumes increase.
Do not cancel your existing phone service until the new call routing has been tested successfully.

Important usage notes

  • A number slot does not add extra monthly AI voice minutes.
  • Simultaneous-call capacity is a separate plan limit.
  • Outbound calling and call transfers may require compatible numbers, carrier routing and additional configuration.
  • Phone-number availability and regulatory identification requirements differ by location.
  • Your subscription’s extra voice-minute rate is explained in Price Breakdowns.
For assistance with number setup or transfer requirements, contact Receptonic Support. Optional hands-on implementation is quoted separately.