Post-Call Webhook

Webhook sent after a call is completed containing extracted variables and call data

The Post-Call Webhook is automatically sent to your specified webhook URL after each call is completed. This webhook contains call details, extracted variables, transcript, and optionally the recording URL.

Webhook Configuration

To enable post-call webhooks:

1. Configure your assistant’s webhook URL in the assistant settings
2. Enable “Post call webhook” in the assistant configuration
3. Define post-call variables that the AI should extract

Request Format

The webhook is sent as a POST request to your configured URL with the following JSON payload:

Payload Structure

id · integer

Unique identifier of the call

customer_phone · string

Phone number of the customer in E.164 format (e.g., “[phone]”) or null if not available

assistant_phone · string

Phone number used by the assistant in E.164 format or null if not available

duration · integer

Duration of the call in seconds

status · string

Final status of the call (e.g., “completed”, “busy”, “failed”)

extracted_variables · object

Variables extracted by AI based on your post-call schema configuration

Show Example extracted variables

status · boolean

Whether the call objective was achieved

summary · string

Call summary in a few words

custom_variable · string|number|boolean

Any custom variables you defined in the assistant configuration

input_variables · object

Variables that were passed to the assistant before the call started

transcript · string

Full transcript of the conversation

recording_url · string

URL to download the call recording (only included if “Include recording in webhook” is enabled in assistant settings)

created_at · string

ISO 8601 timestamp when the call was initiated

finished_at · string

ISO 8601 timestamp when the call was completed (uses updated_at from the call record)

lead · object

Lead information (only included for campaign calls)

Show Lead properties

id · integer

Unique identifier of the lead

phone_number · string

Lead’s phone number

variables · object

Variables associated with the lead

status · string

Current status of the lead

call_tries · integer

The number of call attempts made to this lead

created_at · string

When the lead was created

updated_at · string

When the lead was last updated

campaign · object

Campaign information (if available)

Show Campaign properties

id · integer

Campaign ID

name · string

Campaign name

status · string

Campaign status

allowed_hours_start_time · string

Campaign allowed start time

allowed_hours_end_time · string

Campaign allowed end time

allowed_days · array

Campaign allowed days

max_calls_in_parallel · integer

Maximum concurrent calls for campaign

max_retries · integer

Maximum retry attempts for leads

retry_interval · integer

Retry interval in minutes

created_at · string

When the campaign was created

updated_at · string

When the campaign was last updated

transfers · array

List of transfer calls made during this call (only included if the call has transfers)

Show Transfer properties

id · integer

Unique identifier of the transfer call

status · string

Final status of the transfer call (e.g., “completed”, “busy”, “failed”)

transfer_to · string

Phone number the call was transferred to in E.164 format

duration · integer

Duration of the transfer call in seconds

carrier_cost · number

Carrier cost of the transfer call in USD

transcript · array

Raw transcript of the transfer call (null if not available)

formatted_transcript · string

Human-readable formatted transcript of the transfer call

recording_url · string

URL to download the transfer call recording (only included if “Include recording in webhook” is enabled and a recording exists)

created_at · string

ISO 8601 timestamp when the transfer was initiated

finished_at · string

ISO 8601 timestamp when the transfer was completed

200 Post-Call Webhook Request

{
  "id": 12345,
  "customer_phone": "[phone]",
  "assistant_phone": "[phone]",
  "duration": 125,
  "status": "completed",
  "extracted_variables": {
    "status": true,
    "summary": "Customer interested in product demo",
    "lead_quality": "high",
    "next_action": "schedule_demo"
  },
  "input_variables": {
    "customer_name": "John Doe",
    "product_interest": "Pro Plan"
  },
  "transcript": [
    {
      "text": "Hello! This is Sarah from Receptonic. How are you today?",
      "type": "transcript",
      "sender": "bot",
      "timestamp": 1756812511.315143
    },
    {
      "text": "Hi, I'm doing well, thanks for calling.",
      "type": "transcript",
      "sender": "human",
      "timestamp": 1756812514.104436
    },
    {
      "text": "I'm calling to tell you about our new product features.",
      "type": "transcript",
      "sender": "bot",
      "timestamp": 1756812522.918859
    },
    {
      "text": "That sounds interesting, tell me more.",
      "type": "transcript",
      "sender": "human",
      "timestamp": 1756812525.234567
    }
  ],
  "formatted_transcript": "AI: Hello! This is Sarah from Receptonic. How are you today?\nCustomer: Hi, I'm doing well, thanks for calling.\nAI: I'm calling to tell you about our new product features.\nCustomer: That sounds interesting, tell me more.",
  "recording_url": "https://app.receptonic.com/storage/recordings/call-12345.mp4",
  "created_at": "2025-01-15T10:30:00.000000Z",
  "finished_at": "2025-01-15T10:32:05.000000Z",
  "transfers": [
    {
      "id": 12346,
      "status": "completed",
      "transfer_to": "[phone]",
      "duration": 85,
      "carrier_cost": 0.0156,
      "transcript": null,
      "formatted_transcript": "",
      "created_at": "2025-01-15T10:31:00.000000Z",
      "finished_at": "2025-01-15T10:32:25.000000Z"
    }
  ],
  "lead": {
    "id": 789,
    "phone_number": "[phone]",
    "variables": {
      "source": "website",
      "interest_level": "high"
    },
    "status": "contacted",
    "call_tries": 2,
    "created_at": "2025-01-15T09:00:00.000000Z",
    "updated_at": "2025-01-15T10:32:05.000000Z",
    "campaign": {
      "id": 456,
      "name": "Product Demo Campaign",
      "status": "active",
      "allowed_hours_start_time": "09:00",
      "allowed_hours_end_time": "17:00",
      "allowed_days": ["monday", "tuesday", "wednesday", "thursday", "friday"],
      "max_calls_in_parallel": 5,
      "max_retries": 3,
      "retry_interval": 60,
      "created_at": "2025-01-15T08:00:00.000000Z",
      "updated_at": "2025-01-15T08:00:00.000000Z"
    }
  }
}

Webhook Settings

You can configure the following options for your post-call webhook:

• Send webhook only on completed: Only send the webhook for successfully completed calls
• Include recording in webhook: Include the recording_url field in the payload
• Custom variables: Define custom variables that the AI should extract from the conversation

Important Notes

• The customer_phone and assistant_phone fields can be null if the information is not available
• The recording_url field is only included if you have enabled “Include recording in webhook” in your assistant settings
• The lead object is only included for calls that are part of a campaign
• The transfers array is only included for calls that have transfer calls associated with them
• The extracted_variables object will contain the variables you defined in your assistant’s post-call schema configuration