> ## Documentation Index
> Fetch the complete documentation index at: https://docs.receptonic.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Viewing & Managing Conversations

> How to view, filter, and manage your conversation history

Access and manage all your text-based conversations with your AI assistants.

## Accessing Conversations

1. Navigate to **Conversations (chat)** in your sidebar
2. View the list of all conversations
3. The badge shows your total conversation count

> [!NOTE]
>
> If you don't have any conversations yet, you'll see an empty state. Conversations will appear once customers interact with your [web widget](https://docs.receptonic.com/ai-assistants/web-widget.md), [WhatsApp Business](https://docs.receptonic.com/whatsapp/overview.md), or when you use [test chat](https://docs.receptonic.com/ai-assistants/test-chat.md).

![Conversations List View](https://mintcdn.com/soft-touch-technology/er_wysvhgj6vOn13/resources/conversations-list.png?fit=max\&auto=format\&n=er_wysvhgj6vOn13\&q=85\&s=985eb1d214d698a5e59f850a37b487cc)

## Conversations Table

The conversations table displays:

**Type:** Badge showing "Test", "Web widget", or "WhatsApp"

**Last Messages:** Preview of recent messages in the conversation

**Variables:** Variables collected during the conversation

**Message Count:** Number of messages exchanged

**Cost:** Total cost of the conversation

**Assistant:** Which assistant handled the conversation

**Started:** When the conversation started

**Last Activity:** Last message timestamp

## Filtering Conversations

Use filters to find specific conversations:

### By Type

Filter by conversation source:

* **Test:** Only test chat sessions
* **Web widget:** Only website widget conversations
* **WhatsApp:** Only WhatsApp Business conversations

### By Assistant

Select specific assistant to view only their conversations.

### By Date Range

Use the date range picker to filter conversations by creation date:

* Last 7 days
* Last 30 days
* Last 90 days
* Custom date range

## Viewing Conversation Details

Click on any conversation to view complete details:

![Conversation Detail View](https://mintcdn.com/soft-touch-technology/er_wysvhgj6vOn13/resources/conversation-details.png?fit=max\&auto=format\&n=er_wysvhgj6vOn13\&q=85\&s=4dcc7b96ead9d918bb0765c9d1a6d51b)

### Info Section

View conversation details and metrics:

* **Type:** Badge showing source (Test, Web widget, or WhatsApp)
* **Assistant:** Which assistant handled the conversation
* **Customer Identifier:** Phone number (for WhatsApp) or session ID
* **Total Messages:** All messages in conversation
* **User Messages:** Messages that incurred charges
* **Total Cost:** Cost of the conversation
* **Created At:** When conversation started
* **Updated At:** Last activity timestamp

> [!NOTE]
>
> For WhatsApp conversations, you'll also see the customer's phone number and messaging window status (whether free-form replies are available or if templates are required).

### Messages Section

Complete conversation timeline showing:

* User messages and assistant responses
* Message content and timestamps
* Chronological conversation flow

### Variables Section

Variables collected during the conversation:

* Pre-chat form data
* Variable names and values

## Managing Conversations

### Deleting Conversations

Remove unwanted conversation records:

1. Select conversation(s) from the table
2. Click the delete action
3. Confirm deletion

> [!WARNING]
>
> Deleting conversations is permanent and cannot be undone. The conversation history and all associated data will be permanently removed.

### Bulk Actions

Manage multiple conversations at once:

* Select multiple conversations using checkboxes
* Apply bulk delete to clean up test conversations

## Sorting

Click column headers to sort conversations:

* Sort by creation date (newest/oldest first)
* Sort by cost (highest/lowest)
* Sort by message count
* Sort by last update

## Best Practices

* Review conversations regularly to improve assistant responses
* Delete test conversations to keep data clean
* Monitor conversation costs and token usage
* Use filters to find specific conversation types

## Next Steps

* Set up [web widget](https://docs.receptonic.com/ai-assistants/web-widget.md) to collect more conversations
* Connect [WhatsApp Business](https://docs.receptonic.com/whatsapp/overview.md) for messaging conversations
* Use [test chat](https://docs.receptonic.com/ai-assistants/test-chat.md) to test improvements
* Review conversation data regularly to improve assistant performance


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